+6
Hi,
I am in the Customer Payment Rollback window in IFSAPP10.
For Payment Series: CUPAY, Payment Type: Customer Payment when I RMB on the line I can Rollback Complete Payment or Rollback Partial Payment when the Rollback Status is “Not Rolled Back”
For Payment Series CUPAY, Payment Type Customer Automatic Payment when I RMB on the line both Rollback options are “greyed-out”.
Anyone knows why?
Is the Customer Payment Rollback possible only for certain customer payment types?
Regards,
Aleksandra
Hi
what is a voucher type for Customer Automatic Payment?
If the voucher type is from the voucher group = N (vouchers related to a mixed payments), then you have to cancel mixed payment or cancel matching for mixed payment transation instead.
Best regards,
Adam
Cześć,
As Adam mentioned, payments created from Mixed Payment cannot be rolled back from Rollback window.
Rollback options are greyed-out as well in case you have matched already payment with bank statement transaction (using bank reconciliation functionality). Bank statement matching should be cancelled before payment rollback.
It looks like the rollback option isn't available also for a payments where the posting types: PP54, PP55, PP56, PP57 were used. I don't know why.
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