Skip to main content

Hi All - Experiencing an issue when trying to raise an invoice from Customer Order. IFS allows the Invoice to be created - However when calling up the invoice it appears the invoice does not exist. I have checked the background jobs and receive the following Warning - Any advice greatly appreciated. Thank you

 

Is there a dollar value associated with the invoice?

Hi Thank you for your reply - All currency is GBP.

 

Thank you

What is the value of the invoice?

Hi - £1302

Thank you

Have you queried customer invoices with errors?   What error do you see?

Hi No errors showing

 

Is the query valid for the invoice?    I am not as familiar with APPS9 but can you RMB in the header to ‘view invoice’?

Hi, 

Can you send full details of the background error message?   Wondering if you have some tax issue. 

This is simply an example of a job in error.  See the background job in error and see the detail. 

Send the following for your error. 

Best regards

Thanks again All - Issue now resolved - Error was due to the Account Period not being open. Thank you

Reply


Terms & ConditionsCookie settings