Hello,
Our customer invoice is showing preliminary status and number even if our invoice is in ‘PostedAuth’ status. Kindly check the screenshot:
We checked our report layout and background query which is correct and working fine in other environment. Can you please help with troubleshooting steps ?
Hi
If the report layout is fetching the invoice status correctly as postedauth in other environments and the issue is only in reported environment, could you please check with some other invoices if the issue is invoice specific.
And if the issue is common for all environments please contact IFS Support.
Hi
If the report layout is fetching the invoice status correctly as postedauth in other environments and the issue is only in reported environment, could you please check with some other invoices if the issue is invoice specific.
And if the issue is common for all environments please contact IFS Support.
Hello Dhananga, the issue is only present in aurena environments with UPD14. Reprint original and reprint duplicate is currently pointing at preliminary invoice however reprint modified is currently printing original invoice.
Hi
If the issue is only in Aurena environments and not in IEE environments can you please direct your issue to IFS Support to investigate.
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