While processing the Customer direct debit , i am getting error message -- CD-1239999 is blocked for Direct debiting.we followed the steps.First I go to Customer Payment Proposal screen I right click and select Create Direct Debiting Proposal Fill the details. Once I press OK the collection should process and create a file for me to Acknowledge and then create an order with Instead I get the below error message where I have to then block the mentioned invoice for collection but when checking each of the invoices they should all be allowed so I don’t get why they are being blocked by IFS??CD-1239999 is blocked for Direct debiting.

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Customer Direct Debiting invoice blocked

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While processing the Customer direct debit , i am getting error message -- CD-1239999 is blocked for Direct debiting.

we followed the steps.

First I go to Customer Payment Proposal screen
I right click and select Create Direct Debiting Proposal
Fill the details.
Once I press OK the collection should process and create a file for me to Acknowledge and then create an order with
Instead I get the below error message where I have to then block the mentioned invoice for collection but when checking each of the invoices they should all be allowed so I don’t get why they are being blocked by IFS??

CD-1239999 is blocked for Direct debiting.

Best answer by Shehan Almeida

Hi,

Please go to customer invoice window and query for the given blocked invoice.

RMB and select instalment plan and discount.

Check whether this check box is selected. (check whether you can unselect it and save)