When processing a customer Direct Debit run, the posting is going to incorrect GL code meaning we have to journal the value each month.
Where can we change this posting so that they are posted to correct GL code?
+11Hi Stephen,
What do you mean by Direct Debit run? Are you executing the payment for the Direct Debit order you made? So, you expect to receive cash inflow and settle your customer invoices. From IFS perspective, the PP1 posting will be debited and IP2 posting will be credited in order to settle the AR item. Are you referring to the wrong GL accounts?
Best Regards
Eranda
Hi Eranda,
Yes, we have a direct debit order in IFS we process each month. This is currently clearing the customer invoices and and the bank GL code. For certain process reasons we want to move this so that it doesn’t get posted to our bank GL code but a different one while still clearing customer invoices
+11Hi Stephan,
Go to posting control details window and search for the PP1 posting code which represents the cash posting. Use Right mouse button and see whether you have setup the accounts based on your bank accounts. Once you execute the payment for the direct debit order the cash account is set based on the selection you made during the order creation. So, I suspect you are getting different GL accounts based on your cash accounts.
Best Regards
Eranda
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