I am looking for where and how I might be able to analyze a customers payment performance. Specifically, I am looking for ratio’s on prior their prior payment performance. In Customer Credit Analysis the Customer DSO and ART ratios show zero unless the customer has an open balance in A/R.
So if a customer has no A/R then there are no payment performance ratios available. Which means “inactive” customers or current customers with no A/R can’t be reviewed.
Any suggestions?
Similarly, we are looking for an AR DSO report. Is there anywhere in IFS that we can see a customer’s days sales outstanding?
We found nothing, and none of our inquiries to IFS have indicated that will measure a historical average days to pay, at a customer or invoice level is available. This was quite surprising. The DSO calc’s in IFS require there to be an open balance in A/R, so it is not a good indicator of historical payment performance. We had to custom build some fields we put in Customer 360 along with a couple RMB Quick Reports.
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