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Question

CUPOA is not created after AD and CUPIA match

  • August 21, 2025
  • 3 replies
  • 45 views
M
Do Gooder (Partner)
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Hello everyone,

 

I write with the following issue. For following Customer order, an AD invoice got printed. A payment came in from the customer and in the mixed payment transactions the payment got matched with following AD invoice. AD and CUPIA are fully used.

The system did not automatically create a CUPOA to match with the CD invoice at point of delivery.

It looks like the CD is still open after months, but actually no extra money is required from the customer.

 

How can I solve this?

 

Thanks in advance.

3 replies

T
Superhero (Employee)
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  • Thomas Peterson
  • Superhero (Employee)
  • 1111 replies
  • August 22, 2025

Hi, 

Look at the CUPIA and track back to how this was used.  Did a user or some process use this for some other payment? 

M
Do Gooder (Partner)
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  • marie.peltot
  • Author
  • Do Gooder (Partner)
  • 1 reply
  • August 25, 2025

Hello, thanks for responding. The CUPIA was connected to 3 invoices, sinds the payment covers 3 AD invoices. The other two payments did not go wrong.

A
Hero (Customer)
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  • Adam Bereda
  • Hero (Customer)
  • 735 replies
  • August 25, 2025

Hello, thanks for responding. The CUPIA was connected to 3 invoices, sinds the payment covers 3 AD invoices. The other two payments did not go wrong.

Hi,

Sorry, but I do not understand your answer. 

CUPIA item is created as a result of matching customer payment with AD invoice. 

Then CUPIA item can be used to pay CD invoices. 

You should check where your CUPIA was used (check Payments per Invoice for later payments and in GL voucher what was the opposite invoice). 

Regards, Adam


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