Have you setup Posting Type M26 - Cost of Sold Non-inventory Parts?
Did you deliver the customer order line for the non-inventory sales part?
Is a transaction created in Inventory Transaction History? If so, is it in error status?
Also check whether the parameter for “Delay Cost of Goods Sold to Delivery Confirmation” is selected in the Company/ Supply Chain Information/ Sales tab.
M26 is set up, Customer order was delivered and Invoiced and is not in an error status. I do not see any transactions for this in Inventory Transactions History
Can you see the amount in the “Cost” field on the customer order line?
Delay Cost of Goods sold to Delivery Confirmation is not checked ( this is an invoice for lab services, hence the Non Inventory Sales Part
Yes I do see Costs on the Order line and the order is showing the correct margin
Is the User who performed the Delivery attached to a valid User Group?
Yes, if the person was not attached to a group then a transaction would have a posting error
What environment/version is this occurring in?
All set, figured out the issue. User error. Thank you Sheri for responding