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Question

Case can only be modified by Trackers

  • Jul 27, 2021 1:46 PM UTC
  • 2 replies
  • 108 views
Do Gooder (Customer)
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We received this error message “Case can only be modified by Trackers”.    What causes this error?   We received this error message in Finance and Shop Orders. 

 

 

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    2 replies

    spetkus27
    Do Gooder (Customer)
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    • spetkus27
    • Do Gooder (Customer)
    • Jul 27, 2021 3:47 PM UTC

    Hi brantMB,

    I too have the same issue coming from a shop order. I keep wondering if the SO is tied to a case but so far no luck and no insight.

    Superhero (Employee)
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    • jabous
    • Superhero (Employee)
    • Jul 27, 2021 4:38 PM UTC

    I did a knowledge search and I found 2 cases with this error.  

    1. We were able to fix the issue by adding the user to Support Organization basic data record.
    1. This user is not included as an assignee in Support Organization Basic Data.
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