+1
Hello,
We have a situation where a customer overpaid on an advanced invoice. The payment was applied in a prior (closed) period. We have refunded the customer but are not able to offset the 2 transactions (overpayment and refund) due to the below error. Please advise how we can offset. I have tried a mixed payment entry, customer offset, netting screens, etc…
+6
Hello,
You should could.
Actually the error says that you used the CUPIA in a Final Invoice. Can you confirm that you don’t have any Final Invoice connected with that Advance Invoice?
Regards.
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