Is it possible to cancel a already posted customer invoice? I know you can cancel a preliminary invoice, but are there any options to reverse a posted invoice?
Thanks, Mark
Hi,
According to the IFS Help page of Apps 9, changes can only be made if the invoice is not printed (=Preliminary). I think it is the same for your version.
I checked the official help page (F1) title: "Modify Customer Order Invoice" maybe also available for Apps 10?
In order to modify or reverse a posted invoice, we deal with credit invoices:
- Reason A: Invoiced by mistake, 1x 100% credit invoice to book out
- Reason B: Incorrect invoice amount, which resulted in a first 100% credit invoice to book it out and a subsequent credit invoice with minus and revised line amounts.
Best,
Lidija
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