In June 2021 our UK plant switched from the BACS system to CHAPS.
Prior to the switch the UK would upload details of their supplier payment runs to the bank via a file upload.
Since the switch they have not been able to do so - no file being created to upload to the bank
We were advised that there was no difference between the two systems and that the setup currently in place for Payment Format BACS and Payment Method BACS OUT should remain in place for suppliers being paid through BACS and that processing would continue as normal.
This is not the case as this has become a manual effort in terms of sending the payment information to the bank.
If anyone in the community has come across a similar situation when using these two systems any information that you can provide in terms of adding/changing Payment Formats and Payment Methods would be much appreciated.
Thanks
AS
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