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Hello everyone,

I have a quick question regarding the matching of customer credit notes.
When I issue a credit note from an invoice, it is not automatically matched with the related invoice.

- Creation of a credit note : 

 

The credit note appears as unmatched in the customer analysis screen : 
 


I have to perform the matching manually in the customer offset :


Is this the normal/standard behavior, or is there a setting that allows the credit note to be automatically matched with the invoice?
Since I created the credit note directly from an invoice, it would be logical for it to be automatically matched with that invoice.

Thank you for your help

Regards

Hi, 

No such setting, the offset would be manual or used with the automatic offset proposal process.   

Regards, 

Thomas


Hi ​@Thomas Peterson,

Thanks for your reply, it’s clear to me now.

Regards