Question

ACH Recall

  • 16 February 2021
  • 4 replies
  • 155 views

Userlevel 2
Badge +3

We submitted an ACH file to the bank with the wrong account number entered.  I need to resubmit to the bank.  How do I void the payment in IFS, so the invoice can be paid again?


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4 replies

Userlevel 6
Badge +14

Hello-

 

Have you tried rolling back the supplier payment?

 

Best-

Userlevel 2
Badge +3

No, I have not!  This is so new to us that I didn’t know what to do.  Do the partial rollbacks work well since it is just one supplier that was the issue?

Userlevel 6
Badge +14

Hello-

 

The partial rollbacks are a good option as well.  You will want to decide if you want to create a whole new payment to fix the file or if you prefer an amended file with the one supplier record.

 

PS - I am in Apps 10

 

Best-

Christy

Userlevel 7
Badge +16

Just please remember that partial rollback do not reverse bank side of the payment, it creates a parked supplier payment instead. 

To affect bank, you should close this parked payment by manual supplier payment or mixed payment.