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We are doing some research into some of our markets and want to see why the ABE told us certain appointment slots that we asked for we unavailable. To my understanding, if i go and use the explainability service right now for an activity that was scheduled 2 or 3 days ago, it’ll validate who it would schedule to right now and why, vs what the plan looked like at the time of booking. Can we use the explainability service somehow with old plans (the plan used when creating the appointment request maybe) to see why it might have chosen who it dad back then?

 

Can we use an API to create requests for the explainability service? 

Hi @gkaaihue,

Currently the SES only performs explanations on the currently produced plan from the DSE. It will not consider a previous plan or allow you to load one. If you would that raise an idea, then we can consider this in the future. Share Your Ideas | IFS Community

There is no specific endpoint for it, but in theory you should be able to use the Scheduling/Data endpoint. Though we would recommend using the workbench instead.

Thanks,

Kai

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