Our centralized invoicing / e-invoicing is handled by 3rd party software.
Some of the invoices are Rejected and we are having trouble correcting them because we are unable to “Undo Customer Order Delivery” where the supply code is “Service Order”. We can’t complete the invoice because the CI (e-invoice) software uses an API call to approve the invoice and the invoice cannot be manually approve from within IFS. So the invoice remains in limbo. Please see screenshot and fault message below.
The ideal solution for Crown would be to cancel the preliminary invoice tied to the e-invoice, undo the delivery and cancel the customer order so that we can go back to the service request and make the necessary corrections.
Are any provisions being made to permit “Undo Customer Order Delivery” where the supply code is set to service order in future releases of IFS? We are on version 24R2.
As an unsustainable work around, we are cancelling the preliminary invoice, updating the invoice customer on the customer order to a non CI (e-invoice) customer. Invoicing the Customer Order, and then Crediting the Invoice.
Any guidance would be appreciated.
Thank you,
Ed