Hi All,
I am looking for suggestions on the following situation:
- we have sold a customer a equipment that helps him in his production process
- the machine needs regular maintenance and replacement of wear parts (non serial tracked)
Now I have 2 situations:
- The customer buys the wear parts from us and puts it in their stock (Handled through standard Customer Order Process)
- The customer buys the wear part from a different source, but the part is technically identical (For example: standard electronics like a power supply or TL lights,...)
How can we track the replacement of these parts during a standard intervention (Work Order)?
I need a transparant and easy way to track inside IFS that these parts where replace on Day/time X so we can keep track of Mean Time To Failure.
What’s the best way to track this? Taking into account we want to extract overviews and use search functionality and filters - so regular text fields don’t do the trick.
Best Regards
Roel