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Question

Time zone on scheduling dataset

  • December 18, 2025
  • 1 reply
  • 8 views
C
Do Gooder (Customer)
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Hi all,

I have a Company and Service Organization set up with a certain time zone, but the Scheduling Dataset does not have the same time zone and I cant change it in the creation of a Scheduling Dataset.

Company Time Zone
Service Organization Time Zone
Scheduling Dataset Time Zone

In the Dispatch Console all the Request Work Tasks created for the Service Organization are displayed in the wrong timezone and have a shift of 8 hours compared to the plannable time sections.

How can the time zone on the Scheduling Datasets be corrected and set up?

Thanks,
Chris

1 reply

Alexander Heinze
Ultimate Hero (Employee)
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  • Alexander Heinze
  • Ultimate Hero (Employee)
  • December 18, 2025

Have a look at https://community.ifs.com/field-service-management-fsm-planning-and-scheduling-optimization-pso-249/ifs-cloud-scheduling-demystified-25r2-63814?fid=249&tid=63814

Time zone should not be set to the actual region, but rather to the IFS Cloud server time zone. This is to make sure that DateTime values are correctly sent to PSO. You cannot change the time zone on the Scheduling Dataset, but on the corresponding Scheduling Optimization Dataset.

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