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Hi Experts

 

We have a customer that is using SSO. They can log into FSM ok, but when they try and jump over to PSO, they get the login screen. I can see in Audits that the login is there and enabled:

 

But they can’t login to PSO, anyone have any experience of this ?

 

Cheers

Hi Keith,

did they configure OpenID in PSO Parameters as well?
You can find more information on configuration of OpenID in the PSO Administration Guide.

 

Best regards
Roman

Hi Roman,

 

I think the customer has given me some duff information on the openID. I have asked them to confirm it all then I will have another look.

 

Thanks for your help :)

 

Keith

Hi Roman,

 

The customer has configured the OpenID fields:

However when they try to connect, they are just getting a blank page with the timing out wheel, and the following warning in PSO at the time of attempted login on both the workbench and gateway:

Can you possibly help point us in the right direction ? my gut feeling is that the OpenRedirectRoot url is incorrect, but not 100% sure.

 

Thanks for any help :)

@Keith Adamson I send you a mail with further input - please check.

 

Best regards
Roman

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