Service visit report comes in Landscape instead of portrait

We’ve had the same issues since U23, even when attempting to adjust the layout via the print prompt it reverts before printing, this sporadically impacts about half of our reports. Would love to know the answer as well!

Hi Vikrant,

we are facing the same issue after Update from U23 to U25. I noticed that there is a ticket raised for another customer in the Support portal, who reported the same problem in U25. Support is currently investigating. I can provide an update here as soon as I have it.

Best regards
Roman

Hi, we are also affected by this problem since U25. Please kindly keep us up-to-date if you find the way around that.

Cheers,

Lukasz

Dear all,

we didn’t face the issue in 6u23 but now face it after the upgrade to 6u25.
Any updates so far? Did you guys create service desk tickets already and is there a solution / fix version available?

KR Thomas

Hi @Thomas Widmoser !

We received a Hotfix for U25 via Case CS0169321 / INC0627305 which solved it. I checked the U26 Release Notes and somehow this fix isn’t mentioned under the corrections. I suggest raising a case and either requesting the above mentioned Hotfix or ask if this is fixed in U26 and go for a update.

Best regards
Roman

Just info, apparently this fix is not in U26 yet.

We just updated to U26, and now are facing this issue.

Cheers,

~Juni

Hello @JuniSihombing, 

we have received information in the Service Desk ticket CS0181026 that the problem should be fixed in 6u26. To confirm, the Service Desk has also attached a screenshot of the correct report layout. 

If you still have the problem, you can create another ticket and quote our case number CS0181026?!

btw - we haven’t upgraded yet to 6u26 and therefore couldn’t check by ourselves. 

KR Thomas
 

Thank you for the information @Thomas Widmoser .

I have opened a ticket for our issue (CS0186770).  JIRA Issue Key FSMZ-4781 is listed for this case.

Cheers,

~Juni

Just to share the update regarding client report issue we experienced.

Here is the update from R&D:

Aforementioned fix for the reported issue has been included in the FSM6 UPD 26. Fix has been made under the case *FSMZ-4622: INC0614092-Label not printed correctly in U25*.

Fix was made to support 2016 report definition on getting the width of the report on rendering the report.

Logic has been designed to set the page orientation to Landscape if the report does NOT have a width specified (0mm) or width exceeds 210mm.

So, make sure that the width of the custom report is set to a non-zero value which is less than 210mm, to set the page orientation to portrait.

The client reports we have are the custom ones.

The paper size was Letter (215.9 x 279.4 mm).

We adjusted the size to A4 (210 x 297 mm) to fix the issue.

Hi ​@JuniSihombing  and ​@roklde .We have upgrade to 6.30 in our Test environment and while testing we are facing the same issue. Reports are getting print preview in landscape mode.Can you please guide me where to make change for the print to be in portrait mode.I tried to make change in print window in FSM from there i can only choose portrait or landscape it does not allow to adjust the size
Thank you in advance,

Shaik

Hi ​@Shaik,

is the report a baseline report which still has the landscape format?  

If yes, you might need to open a Support case for that.

If it’s a custom report, you can modify the paper size of your report.

In your RDLC file, 

1. Right Mouse Button on layout. 
2. Click “Report Properties” menu.
3. Adjust the paper size.

Hi ​@JuniSihombing ,Thank you for your response

When i change the Report properties,It started to print in Portrait mode but the text is overflowing in the next page

As you can see below the Ext price column is jumping into next page

What else can i try to print normally.

Thank you in advance

Shaik

Hi ​@Shaik,

it seems you need to adjust the layout to make all columns fit in 1 page.

I also did adjustment in my custom report after the changing of the paper size.

Hope it helps.

Best regards,

~Juni

Hi Juni,I tried and its not working

Can you please guide me what you did to adjust the layout

Shaik

Hi @Shaik,

is the orientation of the report still in Landscape even after changing it to Portrait and resizing it?

If yes, I suggest to create an IFS Support case for it.

If it’s the orientation is now in Portrait, but you have 2 pages to show the information, maybe you can check whether the layout is within the paper size minus left and right margins.

FSM client report is a Microsoft client report.  You will be able to find a lot of online resources on troubleshooting it.

Success!

Cheers,

~Juni