Hi IFS Community,
with the 25R1 release, the Selection Rules functionality was extended (e.g. rule types and weighting), which is a very welcome improvement. However, the current solution leaves some gaps and we are unclear if these are supposed to be filled in future releases.
Our Use Case
We use Selection Rules to distribute Service Requests into the correct delivery units. For our setup, Region and Model criteria are essential. The Service criteria, however, is largely irrelevant, as the organizational structure is the same for most services.
Current Limitation
At the moment, the Service criteria is mandatory, which forces us to duplicate the entire Selection Rule set for each service (≈ 50 services) leading to a huge data volume in the table and the maintenance effort coming with it.
Observation in the UI / Page Designer
In both the UI and the Page Designer, it appears that:
- Criteria might be configurable as mandatory vs. optional
- Criteria might support individual weighting
These settings seem to be defined, but cannot currently be edited.
Is the ability to configure mandatory/optional criteria and criteria weighting an intended feature that is planned for a future release, or is this intentionally restricted by design?