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Question

Regarding Time Zone issues from FSM to PSO

  • November 22, 2023
  • 5 replies
  • 126 views
R
Do Gooder (Partner)
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Hi Team,

I have Set MWM_SERVER_TIME_ZONE_ID in Scheduling APP Param as “UTC”

When i tried to create Non availability and Tasks towards PSO, its not showing correct time zone in PSO.

Iam having Resources in different Time zone PST, MST, EST & CST.

example: I have set Non Availablity in FSM for PST resources for 10:00 to 13:00. Person Place time zone is PST.

 

In PSO:  Its Showing as 07:00 Am to 10:00AM, which is 3hrs before the Non availability assigned in FSM.

 

This issue is happening for all the different time zone too.. May i know how FSM is updating the Time zone to PSO & How to solve the above issue.

 

Regards,

Rehaan

A

5 replies

S
Superhero (Employee)
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  • Sajith Anushan
  • Superhero (Employee)
  • December 8, 2023

Hi - 

Can you add the same place under “Works from Place” of Person record and try this?

R
Do Gooder (Partner)
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  • Rehaan
  • Author
  • Do Gooder (Partner)
  • December 8, 2023

Hi,

I have changed Work from place to his home location PST time zone.

And i set Non-availability from 11:00AM to 12:00PM , but in PSO still its showing as 08:00AM to 09:00AM 

 

 

In Audit its showing as :

RAM Pattern showing as 08:00hrs

 

Regards,

Rehaan

R
Do Gooder (Partner)
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  • Rehaan
  • Author
  • Do Gooder (Partner)
  • December 20, 2023

Hi Sajith, 

 

Can you please check and update.

 

Regards,

Rehaan

S
Superhero (Employee)
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  • Sajith Anushan
  • Superhero (Employee)
  • December 22, 2023

Hi Rehan,

Suggest creating a Support ticket on this one because further investigations are required.

Q
Sidekick (Customer)
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  • qquac
  • Sidekick (Customer)
  • February 4, 2025

Hello. Do you know if this issue was resolved and how?

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