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Question

PSO Get Appointment Error

  • May 6, 2024 9:29 AM UTC
  • 9 replies
  • 146 views
Do Gooder (Customer)
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Hi All,

When requesting for slots getting the response as below: 

{
    "@odata.context": "https://elex-fsm-tst.ifs.cloud/OData/$metadata#Edm.String",
    "value": "Error occurred when retrieving Appointment Offers from the PSO Gateway. Please press the \"Get Offers\" button to try again. If this continues to fail, please go to the Schedule Workbench and look at the Events table found within the System tab of the Administration Workspace for more information.\r\n"
}

Any idea on this.

Thanks,

Lavanya

9 replies

roklde
Superhero (Employee)
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  • roklde
  • Superhero (Employee)
  • May 6, 2024 11:52 AM UTC

Hi @B Lavanya !

Did you check the PSO Events as suggested in the error message?

Best regards
Roman

Do Gooder (Customer)
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  • B Lavanya
  • Author
  • Do Gooder (Customer)
  • May 6, 2024 12:01 PM UTC

Hi @roklde 

Yes Getting below error

 

BR,

Lavanya

roklde
Superhero (Employee)
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  • roklde
  • Superhero (Employee)
  • May 6, 2024 12:44 PM UTC

Seems to be an issue with your SBM service. Try to restart it and check again.

 

Best regards
Roman

    Do Gooder (Partner)
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    • Cajeth
    • Do Gooder (Partner)
    • Nov 19, 2025 12:53 PM UTC

    Getting error

    ExecutionException from Sender thread 
    Caused by: ifs.fnd.connect.senders.ConnectSender$TemporaryFailureException: Exception while sending data 
    Caused by: ifs.fnd.connect.http.InternalServerErrorException: InternalServerErrorException: 500#<ApiResponse xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/RESTfulGateway.ResponseObjects">
    <Code>3</Code>
    <Message>FAILED</Message>
    <Type i:nil="true" />
    </ApiResponse>

     

    Any idea?

    Thanks

    Michael

      roklde
      Superhero (Employee)
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      • roklde
      • Superhero (Employee)
      • Nov 19, 2025 2:10 PM UTC

      ​@Cajeth this could be related to an issue with the data that you are sending to PSO. This can e.g. happen when certain attributes are having NULL values. Did you check the PSO Events after triggering the Appointment booking in IFS Apps/Cloud? There could be an error message logged with additional details about the faulty data field (search for events from generated from ABE service).

      Also note that this may be due to an issue with the PSO build you are running e.g. there was a bug in 6.13.0.28 which was fixed in 6.13.0.72.

      Best regards
      Roman

        Do Gooder (Partner)
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        • Cajeth
        • Do Gooder (Partner)
        • Nov 20, 2025 6:32 PM UTC

        Is it possible to make the response more descriptive to understand the issue?

         

        Thanks,

        Michael 

        roklde
        Superhero (Employee)
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        • roklde
        • Superhero (Employee)
        • Nov 21, 2025 9:45 AM UTC

        As said, the more detailed error should be visible in the PSO Events. Did you had a look?

        Best regards
        Roman

        Do Gooder (Partner)
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        • infazGogh
        • Do Gooder (Partner)
        • Dec 11, 2025 9:42 PM UTC

        Hi ​@roklde , This is about the same error message and I’m a colleague of ​@Cajeth. we get this error message intermittently. I can’t find any error logs for the same time frame.

        Can we make sure that this request reached the server? Is there any other logs in the physical server that we can check? but as I said the problem is intermittent and 98% scenarios we get our job done. 

        roklde
        Superhero (Employee)
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        • roklde
        • Superhero (Employee)
        • Dec 12, 2025 8:23 AM UTC

        Hi ​@infazGogh., I see that the maximum number of events is set to 1000. Could you please try to add a couple of zeros? I think 100.000 is the max. value possible. Also set the filter to only show warnings and errors. Further, check the PSO Archiv Workspace if you can find a audit trail after you send the message from IFS Cloud.

        Best regards
        Roman

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