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Question

PSO Get Appointment Error

  • May 6, 2024
  • 9 replies
  • 85 views
B
Do Gooder (Customer)
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Hi All,

When requesting for slots getting the response as below: 

{
    "@odata.context": "https://elex-fsm-tst.ifs.cloud/OData/$metadata#Edm.String",
    "value": "Error occurred when retrieving Appointment Offers from the PSO Gateway. Please press the \"Get Offers\" button to try again. If this continues to fail, please go to the Schedule Workbench and look at the Events table found within the System tab of the Administration Workspace for more information.\r\n"
}

Any idea on this.

Thanks,

Lavanya

9 replies

roklde
Superhero (Employee)
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  • roklde
  • Superhero (Employee)
  • May 6, 2024

Hi @B Lavanya !

Did you check the PSO Events as suggested in the error message?

Best regards
Roman

B
Do Gooder (Customer)
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  • B Lavanya
  • Author
  • Do Gooder (Customer)
  • May 6, 2024

Hi @roklde 

Yes Getting below error

 

BR,

Lavanya

roklde
Superhero (Employee)
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  • roklde
  • Superhero (Employee)
  • May 6, 2024

Seems to be an issue with your SBM service. Try to restart it and check again.

 

Best regards
Roman

tomgreenwood
B
Sachitra_W
C
Do Gooder (Partner)
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  • Cajeth
  • Do Gooder (Partner)
  • November 19, 2025

Getting error

ExecutionException from Sender thread 
Caused by: ifs.fnd.connect.senders.ConnectSender$TemporaryFailureException: Exception while sending data 
Caused by: ifs.fnd.connect.http.InternalServerErrorException: InternalServerErrorException: 500#<ApiResponse xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/RESTfulGateway.ResponseObjects">
<Code>3</Code>
<Message>FAILED</Message>
<Type i:nil="true" />
</ApiResponse>

 

Any idea?

Thanks

Michael

I
roklde
Superhero (Employee)
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  • roklde
  • Superhero (Employee)
  • November 19, 2025

​@Cajeth this could be related to an issue with the data that you are sending to PSO. This can e.g. happen when certain attributes are having NULL values. Did you check the PSO Events after triggering the Appointment booking in IFS Apps/Cloud? There could be an error message logged with additional details about the faulty data field (search for events from generated from ABE service).

Also note that this may be due to an issue with the PSO build you are running e.g. there was a bug in 6.13.0.28 which was fixed in 6.13.0.72.

Best regards
Roman

C
I
C
Do Gooder (Partner)
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  • Cajeth
  • Do Gooder (Partner)
  • November 20, 2025

Is it possible to make the response more descriptive to understand the issue?

 

Thanks,

Michael 

roklde
Superhero (Employee)
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  • roklde
  • Superhero (Employee)
  • November 21, 2025

As said, the more detailed error should be visible in the PSO Events. Did you had a look?

Best regards
Roman

I
Do Gooder (Partner)
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  • infazGogh
  • Do Gooder (Partner)
  • December 11, 2025

Hi ​@roklde , This is about the same error message and I’m a colleague of ​@Cajeth. we get this error message intermittently. I can’t find any error logs for the same time frame.

Can we make sure that this request reached the server? Is there any other logs in the physical server that we can check? but as I said the problem is intermittent and 98% scenarios we get our job done. 

roklde
Superhero (Employee)
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  • roklde
  • Superhero (Employee)
  • December 12, 2025

Hi ​@infazGogh., I see that the maximum number of events is set to 1000. Could you please try to add a couple of zeros? I think 100.000 is the max. value possible. Also set the filter to only show warnings and errors. Further, check the PSO Archiv Workspace if you can find a audit trail after you send the message from IFS Cloud.

Best regards
Roman

I
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