Skip to main content

August 2023 - Some customers have reported that their users are being forced through the Reinstall process that is normal when the back-end application is updated (ClickOnce functionality).

There is an issue with the smart client reinstalling every time it is launched.  This is a known issue for click-once apps caused by an MS update earlier this month.  MS has since released a fixed version of that update that should prevent this issue.  More info here: Resolved issues in Windows 10, version 22H2 | Microsoft Learn

They also showed someone having trouble installing the client.  If the getting the fix described above deployed doesn’t resolve the issue, have the user click the “details” button on the dialog that pops up and that should contain the error to be reported to IFS on a Support case.

One of the customers reporting this provided the following update when asking for the case to be closed.

“I scheduled a restart of the IFS server for every weekend and that seems to have solved it. Whatever it was causing the issue, restarting the IFS server fixed it (or so it appears).”

Definitely a Windows issue

Problem created in update KB5030211:

 Problem resolved in KB5030300:

Hope this helps!

Reply


Terms & ConditionsCookie settings