Hi,
My customer is experiencing this problem where in the my work l → Assignment details, they are seeing Pickup task information instead of Request task information.
This is how the UI used to be
Now they are seeing pickup task information.
Any idea how this can be resolved?
checked in MAUI app and classic app both.
+13Hi
We can observe all tasks appearing as pickup tasks when there is a problem in the PL/SQL view JT_TASK_MOB_ALL, which is the base for the JtTask entity.
In PL/SQL, check whether the view is valid and whether its columns match those in an internal (working) environment.
+13You may check IFS Cloud Solution Manager/Mobile Apps/Logs and Queues/Logs and filter for entity JtTask and see whether any errors
Thanks for getting back
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