Hi Everyone,
We want to know Is there any In-built mechanism to capture the technician for a particular Interval without manual intervention updates (like tech work status updates or task status and person status updates by tech ) as part of Geofencing ? and we are Interested to know If there is any such feature ? In case if we have , what is the configuration and working mechanism and Limitations in the Product w.r.t to Mobile as most of the technicians are using mobile.
+7Hi,
In the app parameters, you can configure “GPS_LOCATION_COMPARISON_TOLERANCE” and “GPS_LOCATION_INTERVAL_MIN.”
Also, make sure the technician has the “GPS_INTERVAL” function enabled in their role.
Additionally, to update the GPS data, the person’s work status should be valid in the “GPS_LOCATION_INTERVAL_WORK_STATUS” app parameter.
Thanks
+28Hi
Haven’t we found some issues and limitations with the functionality?
If yes, it is worth mentioning those as well.
Cheers!
Hi
Thank you for the details regarding the GPS configuration parameters and role settings.
We have verified that the “GPS_INTERVAL” function is included in the technician’s role. However, even after this configuration, the GPS updates are not being recorded automatically in the GPS Track screen or related tables based on the configured interval and tolerance values.
At present, the GPS updates appear to be recorded randomly, mostly during initialization, rather than consistently as per the defined “GPS_LOCATION_INTERVAL_MIN” and “GPS_LOCATION_COMPARISON_TOLERANCE” settings. Based on our observations, it seems that GPS tracking is being triggered only on an event basis (for example, when there is a change in the “TRACK_GPS_CHANGES” app parameter or related table values), rather than automatically at the configured interval.
Could you please confirm whether the current design supports automatic GPS updates strictly based on the configured interval and tolerance, or if it is expected to work only through event-based triggers?
Looking forward to your clarification.
Thanks
+28Hi
Recently, we had similar issues with the GPS coordinate recordings.
After some investigation, we found that the interval feature does not work as expected.
It is related to many issues in the module. Also to the fact that the application runs in the background and stops communications.
Bottom line - Location update via interval + tolerance works intermittently
I would recommend finding workarounds for your requirements.
Cheers!
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