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Incorrect surveys get synced to mobile(FSM)
+6We currently have an issue where incorrect surveys get synced to mobile. In brief, We have set our sync rules to exclude survey type = Call Center that in inactive. But it is not happening as intended. Inactive surveys are also getting synced. Could you please give a heads up where else I should check if this is properly configured?
Best answer by Dhanushki Pahathkumbure
If the sync rules queries are setup correctly, you can check the constraint filters as well. Please try by adding filters as (ACTIVE = 'Y' and CATEGORY <> 'CALL CENTER') which should be in the audit extract for ‘SURVEYS’ > refresh cache > initialize mobile. And then see if this helps
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+15If the sync rules queries are setup correctly, you can check the constraint filters as well. Please try by adding filters as (ACTIVE = 'Y' and CATEGORY <> 'CALL CENTER') which should be in the audit extract for ‘SURVEYS’ > refresh cache > initialize mobile. And then see if this helps
Dhanushki Pahathkumbure
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