Skip to main content

My FSM6 contract selection screen is blank in the web client. It works just fine in the Smart Client. I have Update 21 installed since last Friday, but I noticed this defect just today.

The issue shows consistently on the request, rma, request line, request unit and repair center screen. 

My workaround is to create the rma in the smart client first and continue in the web client for my presentation. All entitlements are applied correctly.

Any recommendations how to fix this issue?

Please advise.

Dear @Jasper,

Kindly report this issue to the product support via a case to investigate this further. 

Regards,

Kalana.

Hey @Jasper  ,

 

I’m experiencing the same thing.  Has there been any resolution or fixes released you’re aware of? 

I was told that the issue will be fixed in Update 22.

/jasper

 

ps. you worked at Metrix long time ago?

Reply


Terms & ConditionsCookie settings