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FSM Mobile - Switch User on Login Screen

P
Do Gooder (Partner)
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FSM Mobile has a limitation on its login screen. Once a user is activated and logs in, it doesn't allow changing the user if another technician wants to use the application. We would like to find a solution so that the user can switch users whenever desired. I believe this is a code-level change, where can I find the class to make this customization and what is needed to have this functionality?
 

3 replies

shalikakk
Hero (Employee)
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  • shalikakk
  • Hero (Employee)
  • 37 replies
  • April 14, 2025

​@pedropraz  The FSM app is designed for single-user usage, so switching users directly is not supported. However, you can use the Clear Cache option available in the Admin screen. This will remove all user data and exit the app. When you reopen it, you’ll see the activation screen again, allowing you to initialize the mobile app for a new user.

P
Do Gooder (Partner)
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  • pedropraz
  • Author
  • Do Gooder (Partner)
  • 5 replies
  • April 14, 2025
shalikakk wrote:

​@pedropraz  The FSM app is designed for single-user usage, so switching users directly is not supported. However, you can use the Clear Cache option available in the Admin screen. This will remove all user data and exit the app. When you reopen it, you’ll see the activation screen again, allowing you to initialize the mobile app for a new user.

That didn't work, when I click it only updates the design.

Shneor Cheshin
Superhero (Employee)
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  • Shneor Cheshin
  • Superhero (Employee)
  • 1139 replies
  • April 14, 2025

​@pedropraz 

​@shalikakk advise should work. However I noticed that in older versions this was buggy.

What version are you using?

Cheers!

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