FSM Mobile (Android) will not initialise (database not found)

Hi @AngeloPav , 

Please verify if the local IIS_IUSRS account has write privileges to the following folders:

[FSM APPSERVER_ROOT]\mobiledb

[FSM MOBILESERVICE_ROOT]\download

-Ruben

Hi Ruben,

Thanks so much for the response. It is very much appreciated.

I think you’re advice has put us on the right track. Looking at the  properties of the download folder it is indeed set to Read Only!.. :-)

Would you be able to advise as to the best way of changing this?

Thanks in advance,

Angelo

HI @AngeloPav , 

Normally the User Access Control settings should be set by the mobile service installer. 

But you can check whether the correct access control settings are used by opening the download folder properties from windows file explorer. 

Make sure the folder is not marked as read-only and the local IIS_IUSRS has read and write access to the download folder. 

Hope this helps. 

-ruben

Thanks for your support that’s sorted but we seem to have another underlying problem. :-)