Hello,
I was wondering if it is possible during the execution of a work task in Service Management module to return a service object and exchange it with a new one, so that the change also appears in the asset hierarchy. My ideas until now are the following:
Return the Service Object
Add the new Service Object which will be the exchange object:
I suppose the exchange could be possible by connecting the return lines. However, when I click on it, I receive an error. Do you know what does it mean? What is this connection type ,,VIM”?
I also have another issue. This field ,,Connect Return Lines" only appears in my internal test system. When I try to replicate the process in the client system, this functionality is not shown, even if I followed the same steps. Do you know if I am missing something here?
Thank you very much. Any help is appreciated.