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Question

Closing Service Request after Unissuing a Material Line

  • October 23, 2025
  • 2 replies
  • 16 views
E
Do Gooder (Customer)
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We are currently unable to close a Service Request after Issuing then un-issuing a material line to a request work task.

We have report time

We have created an Invoice Preview and the Customer Order is in a state invoiced closed.

We we attempt to close the Request we get the following message:

“Sales line(s) has to be invoiced before finishing work task.

Not the we would want to, because we would want the history, but after unissuing the material line, I was unable to delete the line.

 

Am I missing something obvious?

 

Screenshots:

 

 

Deleted the zero qty line

 

 

 

 

Nethmini Kosvinna

2 replies

Nethmini Kosvinna
Superhero (Partner)
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Hi ​@EdBurton_Cr ,
Did you manually change the quantity to Invoice  column after unissuing material? Ideally when you unissue material you should get a new cost line with (-) quantity.
 

You can set the line to Revenue 0%  and try to close the Request.

Thanks,
Nethmini

https://www.linkedin.com/in/nethmini-rathsala-kosvinna-8371b6127/
E
E
Do Gooder (Customer)
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  • EdBurton_Cr
  • Author
  • Do Gooder (Customer)
  • October 24, 2025

That helped, although I didn’t have a button for Setting Revenue to 0%.  What I did have is a button ‘Exclude from Invoice’.  When I selected the relevant lines and selected the button, I was able to close the Request.

 

 

Was able to close the Request

 

 

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