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In Request/Appointment Booking field SLA start and SLA end date any one can explain about this field works, its not corelating with Request /SLA due date.
Question
Appointment booking SLA start and End date
+1
+23Can you share a screenshot of the SLA Commitments on the task? They should be in sync with what you see here.
+23
This is the SLA for the Request, which is not considered by Appointment Booking. Here’s an example SLA Template, I have highlighted the important attributes:
More details here: IFS Cloud - Scheduling demystified (25R1) | IFS Community
+1Thanks for your inputs, As recommended created SLA template with below details
scheduling activity types
Once the Task is started, Appointment booking tab is disappearing, any setup i missed it ?
+23When you say “Appointment booking tab”, you mean the button? Appointment details are shown at Scheduling and Allocation>Appointment Booking, and the “Appointment Booking” button likely disappeared because work already started.
+1Yes its a button, i can’t see the details in Scheduling and Allocation>Appointment Booking… and disappeared after work started.
attaching the screenshot
+23Again - why would you need the “Book Appointment” button if the technician is already working? If you try to book a follow-up, it would be a different resource demand.
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