Question

"An error occurred on the workbench client (client id)"

  • 24 January 2024
  • 6 replies
  • 32 views
H
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Userlevel 2
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Could someone explain what this warning relates to and how to solve it please?

 

“Language model not found in loaded locales - restoring default, null”

 

 

6 replies

roklde
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Userlevel 6
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Hi Andy,

this warning was reported by a couple of customers which did run PSO 6.11. Could you please confirm which PSO version you are using? This warning should be fixed with PSO 6.12.

 

Best regards
Roman

H
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Userlevel 2
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Hi, we are on 6.11.0.18.

We are also now seeing this error intermittently too:

An error occurred on the workbench client (client id 172.17.201.84 PSW). Can you tell us what this is?

Thanks

roklde
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Userlevel 6
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This could be related to lists. I suggest that you create a support case to get both issues reviewed and eventually request PSO 6.12 install package.

 

Best regards
Roman

H
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Userlevel 2
Badge +8

Thank you. Yes we have a case in with support. Do the following errors give you any more insight into what might be going on? 

activity missing for key 1057765 in allocation , number of activities in dictionary 352, number of updates since last full load 2, {"id":"1057765#1","is_date_time_fixed":true,"planRouteId":"1296|#|1709568000000","previousAllocationId":"1200254#1","nextAllocationId":null,"is_fixed_resource":true,"visit_type":0,"dicExtraDataFieldByFormatString":{},"activity_id":"1057765","resource_id":"1296","visit_id":1,"activity_start":"2024-03-04T17:54:00.000Z","activity_end":"2024-03-04T18:54:00.000Z","visit_status":10,"duration":3600000,"shift_start_datetime":"2024-03-04T16:00:00.000Z","shift_id":"fc939d5299794aa9825eb7a5db1cf1a9","allocation_source":0,"location_id":"311273","end_location_id":null}

 

activity missing for key 1076784 in allocation , number of activities in dictionary 352, number of updates since last full load 2, {"id":"1076784#1","is_date_time_fixed":false,"planRouteId":"1671|#|1709123400000","previousAllocationId":"1076907#1","nextAllocationId":null,"is_fixed_resource":true,"visit_type":0,"dicExtraDataFieldByFormatString":{},"activity_id":"1076784","resource_id":"1671","visit_id":1,"activity_start":"2024-02-28T17:43:57.000Z","activity_end":"2024-02-28T18:43:57.000Z","visit_status":50,"duration":3600000,"shift_start_datetime":"2024-02-28T12:30:00.000Z","shift_id":"fae57931f88545f7224648b1c5b7ab77","allocation_source":0,"location_id":"43030","end_location_id":null}

 

resource missing for key 1439 in allocation , number of resources in dictionary 4, number of updates since last full load 2, {"id":"1050437#1","is_date_time_fixed":true,"planRouteId":null,"previousAllocationId":null,"nextAllocationId":null,"is_fixed_resource":true,"visit_type":0,"dicExtraDataFieldByFormatString":{},"activity_id":"1050437","resource_id":"1439","visit_id":1,"activity_start":"2024-02-28T16:30:00.000Z","activity_end":"2024-02-28T16:45:00.000Z","visit_status":10,"duration":900000,"shift_start_datetime":null,"shift_id":null,"allocation_source":0,"location_id":"235309","end_location_id":null}

 

resource missing for key 1671 in allocation , number of resources in dictionary 4, number of updates since last full load 2, {"id":"1077166#1","is_date_time_fixed":false,"planRouteId":"1671|#|1709123400000","previousAllocationId":"1077334#1","nextAllocationId":"1076907#1","is_fixed_resource":false,"visit_type":0,"dicExtraDataFieldByFormatString":{},"activity_id":"1077166","resource_id":"1671","visit_id":1,"activity_start":"2024-02-28T15:13:23.000Z","activity_end":"2024-02-28T15:35:02.000Z","visit_status":70,"duration":1299000,"shift_start_datetime":"2024-02-28T12:30:00.000Z","shift_id":"fae57931f88545f7224648b1c5b7ab77","allocation_source":0,"location_id":"79345","end_location_id":null}

H
Rank
Userlevel 2
Badge +8

I don’t see any issues with lists at this time:

 

roklde
Rank
Userlevel 6
Badge +23

Thank you. Yes we have a case in with support. Do the following errors give you any more insight into what might be going on? 

activity missing for key 1057765 in allocation , number of activities in dictionary 352, number of updates since last full load 2, {"id":"1057765#1","is_date_time_fixed":true,"planRouteId":"1296|#|1709568000000","previousAllocationId":"1200254#1","nextAllocationId":null,"is_fixed_resource":true,"visit_type":0,"dicExtraDataFieldByFormatString":{},"activity_id":"1057765","resource_id":"1296","visit_id":1,"activity_start":"2024-03-04T17:54:00.000Z","activity_end":"2024-03-04T18:54:00.000Z","visit_status":10,"duration":3600000,"shift_start_datetime":"2024-03-04T16:00:00.000Z","shift_id":"fc939d5299794aa9825eb7a5db1cf1a9","allocation_source":0,"location_id":"311273","end_location_id":null}

 

activity missing for key 1076784 in allocation , number of activities in dictionary 352, number of updates since last full load 2, {"id":"1076784#1","is_date_time_fixed":false,"planRouteId":"1671|#|1709123400000","previousAllocationId":"1076907#1","nextAllocationId":null,"is_fixed_resource":true,"visit_type":0,"dicExtraDataFieldByFormatString":{},"activity_id":"1076784","resource_id":"1671","visit_id":1,"activity_start":"2024-02-28T17:43:57.000Z","activity_end":"2024-02-28T18:43:57.000Z","visit_status":50,"duration":3600000,"shift_start_datetime":"2024-02-28T12:30:00.000Z","shift_id":"fae57931f88545f7224648b1c5b7ab77","allocation_source":0,"location_id":"43030","end_location_id":null}

 

resource missing for key 1439 in allocation , number of resources in dictionary 4, number of updates since last full load 2, {"id":"1050437#1","is_date_time_fixed":true,"planRouteId":null,"previousAllocationId":null,"nextAllocationId":null,"is_fixed_resource":true,"visit_type":0,"dicExtraDataFieldByFormatString":{},"activity_id":"1050437","resource_id":"1439","visit_id":1,"activity_start":"2024-02-28T16:30:00.000Z","activity_end":"2024-02-28T16:45:00.000Z","visit_status":10,"duration":900000,"shift_start_datetime":null,"shift_id":null,"allocation_source":0,"location_id":"235309","end_location_id":null}

 

resource missing for key 1671 in allocation , number of resources in dictionary 4, number of updates since last full load 2, {"id":"1077166#1","is_date_time_fixed":false,"planRouteId":"1671|#|1709123400000","previousAllocationId":"1077334#1","nextAllocationId":"1076907#1","is_fixed_resource":false,"visit_type":0,"dicExtraDataFieldByFormatString":{},"activity_id":"1077166","resource_id":"1671","visit_id":1,"activity_start":"2024-02-28T15:13:23.000Z","activity_end":"2024-02-28T15:35:02.000Z","visit_status":70,"duration":1299000,"shift_start_datetime":"2024-02-28T12:30:00.000Z","shift_id":"fae57931f88545f7224648b1c5b7ab77","allocation_source":0,"location_id":"79345","end_location_id":null}


This looks rather like data related issues. Are you using FSM as the source system? If yes, you might want to review your basic data setup.

Best regards
Roman

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