Skip to main content
Question

26R1 Invoice Preview Error with Alternate Customer on Request Work Task

  • August 3, 2026
  • 5 replies
  • 69 views

Nethmini Kosvinna
Superhero (Partner)
Forum|alt.badge.img+18

Has anyone encountered the following error when creating an Invoice Preview from a Request Work Task that contains an alternate customer on one of the sales lines?

My expectation is that the system should generate two invoice previews, one for each customer, using the corresponding delivery address ID for each invoice.

Interestingly, when following the same process through a Work Order -Work Task, the system successfully creates two invoice previews without any errors for the same customers.

Due to this error, when a Supplier Warranty exists and the supplier is added as an alternate customer, it becomes impossible to create the invoice preview.

Is this a known bug, or could I be missing a configuration or setup step related to alternate customers and customer order addresses in the Request Work Task process?

Thanks

5 replies

Abdul
Superhero (Partner)
Forum|alt.badge.img+20
  • Superhero (Partner)
  • August 5, 2026

Hi ​@Nethmini Kosvinna,

I checked your test plan, and system does create two Invoice Previews. One for main customer and other for alternate customer with respective address id.

Please refer to the screenshot below.

 

 

 

Seems, there is some data setup issue in your case.

 

Regards

Abdul Rehman


Nethmini Kosvinna
Superhero (Partner)
Forum|alt.badge.img+18

Hi ​@Abdul ,
Thank you for checking. Do you have the same delivery address ID in both customer records?

Regards,
Nethmini


Abdul
Superhero (Partner)
Forum|alt.badge.img+20
  • Superhero (Partner)
  • August 10, 2026

Hi ​@Nethmini Kosvinna,

Yes, Delivery Address Id is same, though address attributes are different like Address 1 and Zip Code (refer screenshots in last comment).


Nethmini Kosvinna
Superhero (Partner)
Forum|alt.badge.img+18

Thanks ​@Abdul , I think system should allow different delivery address IDs. It is supported in work orders.


Forum|alt.badge.img+9
  • Hero (Employee)
  • August 11, 2026

Hi, 

@Nethmini Kosvinna ​@Abdul 

Are you able to log a support case for this issue. It looks like a defect that the address ID’s must be identical for customer and alternate customer.