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Question

The message says that Aurena Agent has been successfully installed - But no Agent has been installed


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35 replies

LsyPawelZ
Sidekick (Partner)
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  • Sidekick (Partner)
  • 26 replies
  • September 26, 2022

I have a problem with aurena agent all the time.

After installing and trying to enter the user settings, I have this error:

 


LsyPawelZ
Sidekick (Partner)
Forum|alt.badge.img+7
  • Sidekick (Partner)
  • 26 replies
  • September 26, 2022

my file allowed_hosts.txt is in attachment


LsyPawelZ
Sidekick (Partner)
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  • Sidekick (Partner)
  • 26 replies
  • September 26, 2022

I also send a log


LsyPawelZ
Sidekick (Partner)
Forum|alt.badge.img+7
  • Sidekick (Partner)
  • 26 replies
  • September 26, 2022

I don't know what I'm doing wrong. Thank you in advance for your help.


Mathias Dahl
Superhero (Employee)
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  • Superhero (Employee)
  • 2858 replies
  • September 26, 2022

Hi. Did you see this post:

https://community.ifs.com/framework-and-experience-101/error-from-aurena-agent-security-error-requests-from-host-are-not-trusted-certificate-is-missmatching-please-install-the-ifs-aurena-agent-again-for-this-server-26264

?

Can it be what causes problems for you as well?
 


LsyPawelZ
Sidekick (Partner)
Forum|alt.badge.img+7
  • Sidekick (Partner)
  • 26 replies
  • September 27, 2022

Thanks for your help. My problem is already solved. Greetings and have a nice day


Mathias Dahl
Superhero (Employee)
Forum|alt.badge.img+32
  • Superhero (Employee)
  • 2858 replies
  • September 27, 2022
LsyPawelZ wrote:

Thanks for your help. My problem is already solved. Greetings and have a nice day

I'm glad to hear that. How did you solve it?

 


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@Mathias Dahl 

 

Aurena Agent works fine in Chrome, but not Aurena. It looks ok, but User settings says that the agent is not installed. Any suggestions?

 

 

 


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I ment of course: it works fine in Chrome, but not in Edge.


Mathias Dahl
Superhero (Employee)
Forum|alt.badge.img+32
  • Superhero (Employee)
  • 2858 replies
  • January 25, 2023

If it works in Chrome but not Edge, on the same PC, then you have done most things right. The only theory I have is that the Chrome extension is disabled in Edge, but you have showed us that it's not.

It was written with Chrome in mind, but perhaps our Aurena Agent Troubleshooting guide that is part of our technical documentation can help you. Give it a go and see.

Good luck!
 


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