Error message rejecting approval | IFS Community
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Error message rejecting approval

  • 2 December 2021
  • 6 replies
  • 74 views

Userlevel 6
Badge +16

Hello, 

I am seeing an issue where a user cannot reject an approval routing step. They receive a message stating that Foundation 1 user does not exist. 

The message is referencing their email address. There are no event actions tied to this, so I am not sure what is creating this error. 

He is able to Approve without issue. Any guidance would be appreciated! 

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Best answer by cjohnson 2 December 2021, 19:11

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6 replies

Userlevel 7
Badge +17

Does the user have a person connected to it?

 

Userlevel 6
Badge +16

@Mathias Dahl Yes, the user does have the person connected to it.

Userlevel 6
Badge +16

It appears to be impacting any user that attempts to reject an approval step when it is under Document Management > Document Revision

 

It will return the same error and input that user’s email address.

Userlevel 6
Badge +16

UPDATE - I discovered what the issue was. We had a custom Event Action written that was attempting to send an email. When I disabled that, it stopped the error. 

Userlevel 7
Badge +17

There are no event actions tied to this

 

Last famous words, eh? :)

Good that you found the problem! 💪🏻🐱‍🏍

Thanks for reporting back.

 

Userlevel 6
Badge +16

@Mathias Dahl Haha yes, i should have known!

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