Document Management: Approvals - Why does "object info" only work for some logical units and not others?

Hi,

Since you write "rmb option" I am going to assume this is about IEE and not Aurena (both clients are quite similar in how this works though).

In IEE, in order for commands like Object Details to work, some form needs to be set as the "home" for a certain LU. IEE will then know the home for that LU, and the Object Details will be enabled and working. This is set in the source code for a form.

If R&D did not set some form as the "home" for a certain LU, I don't think there is anything you can do as a customer apart from filing a support case, asking nicely to get this changed. If there is a good "home" candidate, I think they would fix it. The fix will not be done in Docman, but in the area that owns the home to be.

Good luck!

/Mathias
 

Hi Mathias,

That makes sense, as the option appears for a custom LU I created, which does have a default form.

Thanks.

Paul