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Document cannot be opened from attachments

  • 11 January 2024
  • 2 replies
  • 69 views

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When I click to open a document from the attachments, I get the information message "application server DOCUMENT_TICKET_TEMP_PATH: //IFSPRODIFSDoc/\.No Document file operation cannot be performed" and I cannot open the file.

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Best answer by Sahan Udana 11 January 2024, 10:31

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Userlevel 6
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@Hurremoglu 

Assuming you are on app10 please check the correct path was given in document_ticket_temp value in document default values as below.

Usually this path is given inside the server ifs is hosted.

 

I suspect there is a \ in this values in yours which could be causing the problem

Userlevel 7
Badge +30

When I click to open a document from the attachments, I get the information message "application server DOCUMENT_TICKET_TEMP_PATH: //IFSPRODIFSDoc/\.No Document file operation cannot be performed" and I cannot open the file.

Can you provide a screen shot of that? 

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