We are encountering the error "Internal error. Invalid server response, expected JSON" when attempting to check-in documents larger than 300 MB in Documents Revision.
We are currently using IFS Cloud 23R1 SU14.
Question
Document Attachments Limited to 300 MB Error
+19What is the File Repository Type here? DB? File Storage S?
+33
We have seen these issues internally and just recently found the place where we think this fails. To speed things up, I would recommend you file a support case about this. From what we know right now, it's a limitation in the File Storage service owned by the platform team. I think it works better with Database storage.
For our learning, what type of file is this?
We have seen these issues internally and just recently found the place where we think this fails. To speed things up, I would recommend you file a support case about this. From what we know right now, it's a limitation in the File Storage service owned by the platform team. I think it works better with Database storage.
For our learning, what type of file is this?
A case has already been submitted by an ITAR customer. This is a pdf file.
+33Thanks! It's a very large PDF file :) - any idea what it is about? (not in detail, on a high level)
Thanks! It's a very large PDF file :) - any idea what it is about? (not in detail, on a high level)
This is a sample 325 MB file that i used with no specific details.
+11
The "Internal error. Invalid server response, expected JSON" error may occur if the file you are trying to check in is currently open in another program, such as Microsoft Word.
Close the file and try again.
Yes - This appears to be a limitation in the File Storage service. Internally, files around 700 MB tend to fail if the DOCMAN repository is using File Storage. However, it seems to work more reliably with Database storage.
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