Hi

Customer is using File Storage in IFS Cloud. There are currently two application messages on failed status with error message:

" ExecutionException from Sender thread 
Caused by: ifs.fnd.connect.senders.ConnectSender$TemporaryFailureException: Exception while sending data 
Caused by: ifs.fnd.connect.http.InternalServerErrorException: InternalServerErrorException: 500#{"error":{"code":"ODATA_PROVIDER_ERROR","message":"An internal server error occurred. Contact administrator.","details":"{"code":"PROJECTION_IMPL_EXCEPTION","message":"Error when moving document from DB to File Storage. .File Name: invoice_image : Failed to Lock the File. File 'invoice_image' was not moved since it is in state '']"}]}} "

What could be the reason for this certain error?

product version- 23.2.17

Thank you