Hello,
Surely, I must be missing something. I have a document(s) attached to Project Definition but I cannot view the document from the attachments pane. The eyeball isn’t there. I don’t have a problem using view document from the document revision itself. Any ideas what would cause this?
Patrick
Not sure if you already know this. Only limited file extensions support this. Please check this
Regards,
Sahan
As Sahan said, check the file extension. Apart from the file extension, the user needs at least View access to the document revision, but you said you already have that. I'm quite sure it's the file extension that's the "problem" here, since I can see the Download ("View") icon in your screenshot...
Hello
The document type is DOCS and it set on EDM Basis and an Original.
I don’t see the eye when it’s a word document but I do when it’s a JPG. Are you saying that I need to have a view file to be able to see it? Do we have automation that automatically creates a view filed upon check-in?
I created a PDF (a VIEW document) and it’s checked in along with my DOCx document and don’t see the “eye”. The only time I see the “eye” is when I’ve directly checked in a JPG.
Thanks
The eye only works for some file types (we hide it when it would not work). As for your original + view file use case, we might not have the best logic there right now. The code probably looks at the file type of the original file, and not the view file that's also there in your case. We probably should have some logic that picks either/or in that case…
Hi
Responding on Patrick's behalf as his response ended up in community@ifs.com mailbox :
“Thanks,
Is it safe to assume that the use of the phrase “some file types” are those that are View and not Original as defined in EDM basic data?
Thank you”
No, there's no relation at all between the file extensions we define in Docman and the list of file extensions supported by the image viewer (what lies behind the "eye") in IFS Cloud.
Follow the link shared by Sahan above.
I feel like a dummy. Thanks for your patience. I had not realized that that was a link that Sohan had attached, a fault of trying to read from my cellphone I suppose.
Case closed.
Have a great weekend!
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