Hi,

Which page do they use to view the document?

@Mathias Dahl this is from the document revision window. Without the agent the file is downloaded successfully. 

Hi Amila,

I found something in the log there. All of the GetLocalProperty calls came back empty. These are calls to get important values from the Windows Registry. So I tested by removing all the values from my registry (actually, I just renamed the Settings "folder" there), and I could recreate the problem. To fix it, I just used the User Settings dialog and toggled the bottom setting a few times, clicking OK in between. This will save new values to the registry.

Can you have them try this and see if it resolves the problem? For sure, this is a bug, we should fall back on default values when there are none in the registry, or show an error. I think you already have a case for us on this.
 

By the way, to make the logs even more useful, the next time make sure to expand some of the values that are output there. For example, here I expanded the message that is sent to the agent, and we can clearly see all values:

Thanks!

Please note that, This is already reported to RnD for a correction.

Did the simple workaround above work?

Hi @Mathias Dahl ,

That Worked for the customer. But they asked for permanent solution. That will handle from already bug to RnD

Thanks & Best Regards,

Nipun

Thanks for letting us know.

I know there is a bug on sending e-mails reported but is there also one for this scenario (viewing)?