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Question

Approval Template Permission Issues in Cloud

  • April 3, 2025
  • 1 reply
  • 22 views

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Hello, 

I have several users who are part of an approval Process attached to Business Opportunities. We have just switched to Cloud and previously they were able to do their approvals with no issues. They are also able to do the approvals in our TEST environment without Issue. However in Prod they make it to the point of the pop-up that asks “Do you want to Approve the Selected step?” they click “Ok” and then get a system permission error. I have looked and compared just about everything under permissions I can and have not turned up anything different. Does anyone have any Ideas or suggestions? 

1 reply

Mathias Dahl
Superhero (Employee)
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  • Superhero (Employee)
  • 2877 replies
  • April 7, 2025

This sounds like a permission issue.

If you can provide a screenshot with more error details we might be able to help out. Also, check under Devtools / Network when the error happens. Take a screenshot of that, too.


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