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Hi Community,

Appreciate some assistance or your experience in this regard. 

We are experiencing the below error when attempting to view or download a document file.

Error: Something went wrong when downloading or saving the file using Aurena Agent. Error Message: File is being scanned and cannot be downloaded at this time. Try Again Later.

We transferred the documents from the DB to the File Share Repository.



Transfer has successfully completed. I am able to view/download some of the doc rev files. But some files give the above error message. If I try it again for some doc revs it is possible to view / download but for some other doc revs the file cannot be downloaded or viewed at all.

Anyone had a similar experience and fixed it?

  1. Is Aurena Agent Mandatory to view / download if the repository is File Storage? If I attempt to copy file to Local folder system says Aurena Agent is required.

 

NOTE:

  1. I connected IFSAPP user to a person record before I performed the transfer from DB to File Storage Repository. As I found out if the IFSAPP user doesn't have a person connected the transfer fails.
  1. I have installed Aurena Agent and the Agent chrome extension as well.

​@malik.sally 

This error raising due to the in built our File Scanning feature. Can you disable this by or set it to scan when uploading only via system definitions window Enable file scan to detect malware parameter. Can you try this and see if this solves the issue

Regards,

Sahan

​@Sahan Udana you are a super star!!! Thanks! you saved my day.

 

 

For those who may encounter this issue..

 

 

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