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Question

Using Invoice Customer to send Invoice email to different reference on same customer

  • August 31, 2026
  • 0 replies
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We want to be able to email the invoice for an order to a different email than the one used for the order confirmation. Typically one would need to set a different Invoice customer to achieve this, but in many cases that is infeasible.

It turns out that the Invoice Customer field isn’t strictly restricted to setting a different customer, but actually permits setting it to the ordering customer itself. Doing that, it’s then possible to change either the Reference field of the order and/or the Invoice Reference to a different contact, effectively resulting in essentially the behaviour we want, without any modifications to the system:

  • The order confirmation is sent to the Reference of the order.
  • The customer invoice uses the Invoice Customer Reference of the order.

The one major issue we’ve found with this method is that when setting the Invoice Customer to itself, we get a notification warning that “Payer is same as the ordering customer”. That is of course literally what we want to do, but the fact that it triggers a warning worries us that there might be some unforeseen side effects further down the line.

I understand that this is not typical usage of the functionality, but are there any actual reasons for why this wouldn’t work in practice?