Skip to main content
Solved

Server Error in CRM Customer

  • Jul 13, 2021 2:21 PM UTC
  • 5 replies
  • 219 views
Do Gooder (Employee)
Forum|alt.badge.img+2

HI Each time when I opened CRM customer window i received an error :

I worked with 

https://ifspsc1-d02.demo.ifs.cloud/

 

Database error occurred. Contact administrator.

        Url: https://ifspsc1-d02.demo.ifs.cloud/main/ifsapplications/projection/v1/CrmCustomerHandling.svc/Customers(CustomerId='FR_AIRBUS')/CustomerCrmInfoArray?$select=PotentialId,LoyaltyId,SourceId,EmployeeCountId,YearEndPeriod,Turnover,CurrencyCode,MainRepresentativeId,MainRepresentativeName,KeyAccountDb,BusinessLeadId,BusinessLeadName,CustomerId,ReferenceType,Note,Objgrants,luname,keyref&$expand=TurnoverCurrencyRef($select=CurrencyCode,Objgrants,luname,keyref)&$skip=0&$top=25
        Date = 2021-07-13T14:18:13.878Z
        Request Id = 9d098bb7-1f0d-458b-8330-f32b8b2197d8
        Client version = 21.1.1.20210329033206.0

 

Any ideas ? 

Best answer by Susith Setunga

Hi @RAPIPL,

 

This could be a bug in the old version, upgrading to the latest version 21.1.4.XX would sort this issue out.

Hope this helps.

 

Regards

Susith 

View original
    This topic has been closed for replies.

    5 replies

    Susith Setunga
    Superhero (Employee)
    Forum|alt.badge.img+14
    • Susith Setunga
    • Superhero (Employee)
    • Jul 13, 2021 2:26 PM UTC

    Hi @RAPIPL ,

     

    What is the user you are logged in with?

     

    Regards

    Susith

      Susith Setunga
      Superhero (Employee)
      Forum|alt.badge.img+14
      • Susith Setunga
      • Superhero (Employee)
      • Jul 13, 2021 2:53 PM UTC

      This issue is not observed in the latest version 

       

        Susith Setunga
        Superhero (Employee)
        Forum|alt.badge.img+14
        • Susith Setunga
        • Superhero (Employee)
        • Answer
        • Jul 14, 2021 8:00 AM UTC

        Hi @RAPIPL,

         

        This could be a bug in the old version, upgrading to the latest version 21.1.4.XX would sort this issue out.

        Hope this helps.

         

        Regards

        Susith 

          Do Gooder (Customer)
          Forum|alt.badge.img+3
          • montez.knowles
          • Do Gooder (Customer)
          • Aug 4, 2021 7:39 PM UTC

          Hi @RAPIPL did you resolve this issue? 

          @Susith Setunga how can we update Aurena? Is there some instructions to do this. We are currently on IFS 10 update 10. How can we update Aurena to reflect what you attached on the image above? 

           

          Thank you in Advance. 

           

          MK

           

          Susith Setunga
          Superhero (Employee)
          Forum|alt.badge.img+14
          • Susith Setunga
          • Superhero (Employee)
          • Aug 5, 2021 6:40 AM UTC

          Hi @montez.knowles ,

           

          You need to apply the latest Aurena framework update. These are released in parallel to regular IEE updates.If you have subscribed for updates as a customer you are entitled to request them from IFS.

           

          Regards

          Susith

          Terms & ConditionsAccessibility statement