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Server Error in CRM Customer

  • July 13, 2021
  • 5 replies
  • 201 views
R
Do Gooder (Employee)
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HI Each time when I opened CRM customer window i received an error :

I worked with 

https://ifspsc1-d02.demo.ifs.cloud/

 

Database error occurred. Contact administrator.

        Url: https://ifspsc1-d02.demo.ifs.cloud/main/ifsapplications/projection/v1/CrmCustomerHandling.svc/Customers(CustomerId='FR_AIRBUS')/CustomerCrmInfoArray?$select=PotentialId,LoyaltyId,SourceId,EmployeeCountId,YearEndPeriod,Turnover,CurrencyCode,MainRepresentativeId,MainRepresentativeName,KeyAccountDb,BusinessLeadId,BusinessLeadName,CustomerId,ReferenceType,Note,Objgrants,luname,keyref&$expand=TurnoverCurrencyRef($select=CurrencyCode,Objgrants,luname,keyref)&$skip=0&$top=25
        Date = 2021-07-13T14:18:13.878Z
        Request Id = 9d098bb7-1f0d-458b-8330-f32b8b2197d8
        Client version = 21.1.1.20210329033206.0

 

Any ideas ? 

Best answer by Susith Setunga

Hi @RAPIPL,

 

This could be a bug in the old version, upgrading to the latest version 21.1.4.XX would sort this issue out.

Hope this helps.

 

Regards

Susith 

Susith Setunga
Sashika Lakshan
Anushi Seneviratne
This topic has been closed for replies.

5 replies

Susith Setunga
Superhero (Employee)
Forum|alt.badge.img+14
  • Susith Setunga
  • Superhero (Employee)
  • July 13, 2021

Hi @RAPIPL ,

 

What is the user you are logged in with?

 

Regards

Susith

Anushi Seneviratne
Susith Setunga
Superhero (Employee)
Forum|alt.badge.img+14
  • Susith Setunga
  • Superhero (Employee)
  • July 13, 2021

This issue is not observed in the latest version 

 

Kelum Pradeep Kumara
Sashika Lakshan
Anushi Seneviratne
Susith Setunga
Superhero (Employee)
Forum|alt.badge.img+14
  • Susith Setunga
  • Superhero (Employee)
  • Answer
  • July 14, 2021

Hi @RAPIPL,

 

This could be a bug in the old version, upgrading to the latest version 21.1.4.XX would sort this issue out.

Hope this helps.

 

Regards

Susith 

R
M
Do Gooder (Customer)
Forum|alt.badge.img+3
  • montez.knowles
  • Do Gooder (Customer)
  • August 4, 2021

Hi @RAPIPL did you resolve this issue? 

@Susith Setunga how can we update Aurena? Is there some instructions to do this. We are currently on IFS 10 update 10. How can we update Aurena to reflect what you attached on the image above? 

 

Thank you in Advance. 

 

MK

 

Susith Setunga
Superhero (Employee)
Forum|alt.badge.img+14
  • Susith Setunga
  • Superhero (Employee)
  • August 5, 2021

Hi @montez.knowles ,

 

You need to apply the latest Aurena framework update. These are released in parallel to regular IEE updates.If you have subscribed for updates as a customer you are entitled to request them from IFS.

 

Regards

Susith

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