Question

Problem installing CRM panel add-in to Outlook

Forum|Forum|2 years ago
April 25, 2023
3 replies
267 views

+5

Dan Wymer
Do Gooder (Customer)

We are using Apps10 Aurena and we have successfully installed CRM Panel into Outlook for one user to carry out tests but it is not installing successfully on my machine.

I am able to install the Add-in and it is showing as installed in 365 but it is not showing in my Outlook client.

I am on the same version of Outlook as my colleague where it has worked, I’m using the same XML file too.

Has anyone else had trouble with this? Are we missing something?

M

+8

Masheesh
Hero (Employee)
Forum|Forum|2 years ago
April 25, 2023

Hi @Dan Wymer ,

So basically it is working in outlook web but add-in icons are not shown in outlook desktop client?

If so could you please check following is checked in your outlook client?

Best regards,

Masheesh

A

Like

D

+5

Dan Wymer
Author
Do Gooder (Customer)
Forum|Forum|2 years ago
April 27, 2023

Thanks @Masheesh , I’ve passed that on to our IT department to look into further as it’s an admin controlled setting under our policies. Fingers crossed that’s it!

M