Hello,
Currently we are using IFS Cloud and our customer invoices dont have the Prepay and Add charge that is added to our shipments. We use the invoice report to create invoices, not the collective invoice, which did have the PPA charge appear on the invoice.
How can we fix this? We currently have create customer invoice set as a batch job but will switching to the create shipment invoice fix this issue? or does the shipment invoice have different fields/parameters as the customer invoice? We dont want to lose the charges and the original information the customer invoice has
Solved
PPA charge not appearing on Customer Invoice
Best answer by bdoucette
Hi
We ended up having to only invoice customer order charges and change how our charges work. Shipment charges will get added when you create invoices via the ‘Batch create shipment invoices’ job, but won’t appear on customer order invoices since you are only invoicing on the customer order itself. You could create two invoices, one for the order and one for the shipment, which might look weird.
You could also invoice only on the shipment, but you might not have the best time tying the order type back to the GL, we had issues with that, which caused us to change how we charge customers, omitting the shipment charges and replicating those as customer order charges that just represent the shipment costs. There are issues with that as well since you might not know the shipment cost until the shipment is already created and shipped, but since we invoice only when the shipment has been delivered, we can afford to do that.
Hope this helps!
Brayn
Hi
We ended up having to only invoice customer order charges and change how our charges work. Shipment charges will get added when you create invoices via the ‘Batch create shipment invoices’ job, but won’t appear on customer order invoices since you are only invoicing on the customer order itself. You could create two invoices, one for the order and one for the shipment, which might look weird.
You could also invoice only on the shipment, but you might not have the best time tying the order type back to the GL, we had issues with that, which caused us to change how we charge customers, omitting the shipment charges and replicating those as customer order charges that just represent the shipment costs. There are issues with that as well since you might not know the shipment cost until the shipment is already created and shipped, but since we invoice only when the shipment has been delivered, we can afford to do that.
Hope this helps!
Brayn
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