Skip to main content
Solved

Issue - one user cannot see all customers

  • July 22, 2025
  • 2 replies
  • 40 views

Forum|alt.badge.img+18

Strange one, one user cannot see all customers, other users with exactly the same settings can.

 

Tried clearing projection cache, metadata etc., problem still exists.

 

I have logged in as the user on my machine the issue persists.

 

Any ideas, pointers much appreciated.

Best answer by RutJWhalen

Believe the issue was a couple of things:

  1. BUS_OBJ_REPRESENTATIVE as the customers were migrated in.  Made an update to the migration script for customers and re-ran for BUS_OBJ_REPRESENTATIVE
  2. The user in question also was specified in CRM Access Group

The issue was resolved by migrating BUS_OBJ_REPRESENTATIVE again with required amendments.

2 replies

Forum|alt.badge.img+18
  • Author
  • Superhero (Partner)
  • 368 replies
  • July 22, 2025

This is now resolved.  


Forum|alt.badge.img+18
  • Author
  • Superhero (Partner)
  • 368 replies
  • Answer
  • July 22, 2025

Believe the issue was a couple of things:

  1. BUS_OBJ_REPRESENTATIVE as the customers were migrated in.  Made an update to the migration script for customers and re-ran for BUS_OBJ_REPRESENTATIVE
  2. The user in question also was specified in CRM Access Group

The issue was resolved by migrating BUS_OBJ_REPRESENTATIVE again with required amendments.